Content moderators are tasked with trying to remove harmful content from the internet - a hugely confronting job that has left many traumatised.

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Synopsis | Thumbs Down (2021)
Fed up with how unsocial social media has become, more and more people are giving it the thumbs down. The multi-trillion-dollar industry likes to pretend it's a caring friend, but there is now irrefutable evidence that it's actually inflicting significant harm, especially on teenage users. And it's Facebook accused of being the greatest offender. In 2021, a whistleblower made public reams of secret documents that revealed how Facebook prioritised profits over people's well-being. The release of the 'Facebook Files' is so damaging it was being called social media's big tobacco moment. But as Tom Steinfort reports, it was really only the start of the company's problems.

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